All orders will be dispatched within 1-2 days of receiving full payment.
If an item is not available due to stock shortages we will offer a full refund or where possible an alternative product.
All orders will be dispatched using your chosen courier and you will be advised by email once your order has been dispatched and a tracking number will be provided.
Please note: goods cannot be collected from our premises.
There may be a small delivery charge dependant on the size of your basket to a UK Mainland address but additional delivery services may be available; please contact customer services for further information. There may also be exceptions which will be clearly shown. Portobello will not be held responsible for any additional costs incurred through incorrect delivery addresses being provided, as these items may need to be re-delivered.